Lights not turning off in my Kenmore Elite Refrigerator model# 79577563600 causing the plastic cover to melt. RETRO DESIGN - Enhance the appearance of your decor with the RCA Refrigerator. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. I feel everyone's pain. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. There has been multiple recalls, lawsuits etc for years. I have a house full of lg appliances and have had problems with all of them resulting in repair or replacement. Is this model part of lawsuit? We have been without a fridge now since then as the Sears Repair . Howver, had to call Sears to come work on it June 2018. Not having any faith in Sears any longer, I had an Abt Service Tech come out, and the unit was diagnosed as having a sealed system compressor failure which would cost between $1200 to $1500 to repair! Had a repair man out and he said it is the compressor and that many people are having a problem with the LG compressor used in the Sear Kenmore Elite refrigerators. Do I qualify for the class action suit? IT IS ONLY 4-5 YRS OLD. I have a Kenmore Elite Refrigerator model# 25344733102. 136,734. Called local service technician and he confirmed compressor is bad and his advice was to junk this refrigerator and buy a different brand because the new compressor (which we would have to pay labor to install) would also most likely fail in 2 years. Model number 795.73133.410. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Then I went on the internet to get suggestions. I called Sears Service Saturday and was advised they would send a tech on 8/24. 3. Purchased a Kenmore Elite (LG) in 2014. not even frozen. Estimate he gave me for parts and labor is $1,100. What has happened to Sears quality and customer service??? I purchased model number 795 74025 412 on October 3rd 2018, for $2000. Compressor has failed in August of 2022. I am now in the process of purchasing a new refrigerator! No one else will touch it either. Sounds like not worth it. Finally said bad compressor, said that cpu board was not compatible with their "Universal Compressor"and I would have to purchase a new board for the repair. You are an example of one of those people. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. I know this model is a LG and ai can promise you I will NEVER purchase a LG again. They are refusing because the diagnosis was made by a non-sears repair person, who then sent us to Sears because he was aware of the issue with LG compressors. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? 4 Pack Refrigerator Air Filter for Kenmore Elite 469918 9918 ADQ73214404 LT120F. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. Good thing Sears is in bankruptcy, as I will never buy another Sears product. Sears said sorry, no warranty. condenser and compressor. Purchased a Sears Kenmore Elite Trio, bottom fridge, in April, 2015. The fan motor noise becomes so loud you cannot carry on a conversation while standing next to it. Kenmore elite refrigerator model 795 recall. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? He said I need to call Sears because they maybe able assist with a lower cost of repair because their starts at $900 to $1300. Compact Refrigerator - Silver. On Friday 8/10/2018 I came home to an entire fridge and freezer of melted spoiled food. I had to keep calling Sears to confirm the appointment because this indeed was an emergency being with our fairly new refrigerator. They said $600 part and $200 labor. Not to mention tech said it would be over a month before they could come back to replace it. Service center in Philippines was awful. No one ever did. 3 months without a fridge! We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. He advises purchasing a new refrigerator. My question who is going to help me? Purchased Kenmore elite in 2017 and compressor failed in 2021. She is widowed so her refrigerator does not get used as would a normal size household. Not sure I'd purchase anything from Sears. Purchased 5/10/13, and we have had to go purchase another refrigerator. Water leeks from the bottom freezer out onto the floor. The ice maker broke within months and they fixed it. We have had Sears home warranty and Sears home services to the house twice for a total of three times to fix this refrigerator. Sears sells JUNK and only warranty it for first 12 months, after that lapses, they push you towards purchasing extended warranty, and abuse the protection to their benefit. So apparently I bought the unit with a faulty issue and Kenmore knew it from all the complaints I see and did nothing before selling me this unit. They are saying it is junk and they will not repair it. Bad compressor, evaporator, condenser. Refrigerator stopped working (cooling and freezing) October 2019. called a local repair place, their tech showed up the next day and said "oh, Kenmore, i bet it is the LG compressor" and after he opened it up, he was right. Purchased a Kenmore Elite 795.74023.412 in late Aug 2018 that just stopped working. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. #2. This company used to be great and now it is horrible! Ice melted and fridge no longer cooling. On top of that I have to keep my warranty for a year which is about $600. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. Paid $89 for service charge. I thought we shopped and bought a product to last and had good reviews. Right before Christmas 2021, it stopped working and lost all of our food. Purchased Kenmore Elite with LG compressor lasted 2.5 years, someone needs to be held accountable! I have a Kenmore Elite LG refrigerator. I am highly disturbed by this. No wonder Sears is out of business! Refrigerator stopped working over a week ago still waiting on Sears to replace compressor that is under warranty. To the point where they don't believe anything I say. Then they kept switching me from one department to another without resolution. Last week I started to smell a rotten smell in my kitchen and could not figure out where it was coming from. He said that theres a closed loop failure (Freon leaked out) or the compressor has failed and they would need repair at the shop which would take a week. A: Your Kenmore refrigerator should still work. It will not hold a charge of freon. Otherwise, you may find the bulb not working. All have failed except oven. When I questioned him about the brand of the replacement part, he informed us that he would be replacing the compressor with another LG compressor. Refrigerators should last more then 2 yrs. Worst experience ever with customer service!!! What can we do? We now found out from the repair person from Sears that it is the compressor and condenser which he told me was a problem directly from the factory. When I called Sears, they were not the least bit helpful. My husband doesnt understand how I could not have known this thing was a P.O.S before we purchased as I research everything down to the wire. I have called Sears a number of times on both occasions and gotten no help and I have been hung up on. I called Sears and they couldn't get out until Jan 12th so i called a local company. We have basic fridges 20-30 years old in the break rooms at work! Sign in Submit a Complaint. ft. large capacity French door refrigerator is roomy enough for all of your favorite foods and drinks. Purchased a Kenmore Elite 3 door bottom freezer in 2015. Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. THey are wanting me to pay another $500 to have this issue fixed and there is no way out of this since only Sears can order parts for this model and fix this issue.. Frustrating as it is with COVID-19, NO JOB, NOW THIS NON_WORKING FRIDGE, left with no food. I will never buy another LG product or recommend it to anyone. I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. Is there anyway we can get some money back towards another refrigerator? I need help. We were told this is a bad compressor by LG. I had a service person come out and diagnosed it as a failed compressor. LG model LFX29927ST. We are currently without and we called Sears thinking it might be a warranty repair. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. It is ridiculous that Sears is not taking care of this. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. Serice call total of $514. We are stuck with a broken $3000 piece of junk. Refrigerator stopped working March 2020. Kenmore elite 795.7132 series bottom freezer refrigerator (86 pages) Refrigerator Kenmore Elite 795.7802 Series Use & Care Manual. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries. Our Kenmore Elite (production in 2016) has stopped cooling and freezing. Do these things run all the time? I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. If we had seen all these complaints we would never had purchased it. My Kenmore Model 795.51833.412 after 4 yrs just failed. Purchase in July 2017. The Refrigerator started working again some time later, but has now failed again. Compressor went out a week ago, lost $$$$ worth the food. repair company is saying that even that may not fix the unit as it may need a compressor. I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. It is pretty bad when no one will work on them. I too, bought a Kenmore Elite (really LG ) Trio refrigerator, with bottom freezer, in April 2015. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. The refrigerator stopped working. Customer service is just a bunch of dopes and you never get anywhere. I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. I spoke with the Sears Home Warranty Department, the customer service suggested that I should by the warranty for $49.95/month for technician to come out to diagnosis with no charge ( if I go a head with the repair) but I still have to pay for the repair which is sounds like $400 - $500. November 25, 2021, 5 years almost to the day, it stopped cooling, I checked in back of the refrigerator and the motor was hot to the touch and the glue was melting off of the compressor. The compressor is still covered, but they want over $400 to fix it. I wasted three hours calling Sears and affiliates to schedule service tech. LG service is no help they are stating unit is out of warranty. These people should be locked up. Not cooling and food went bad. Rave Reviews We are still waiting for repair. Service terrible. The repair person said he replaces at least 2 compressors every day and he had one on his truck so we didnt have to wait to order a compressor. I'm so frustrated that I have to buy a new refrigerator after 1.5 yrs!! If LG produced a product that I purchased for thousands of dollars, why arent they repairing them? I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. Refrigerator stopped cooling on August 28, 2020 while still under warranty. Yesterday we found that it was not working. He also informed me that if it was also bad I would still have to pay the labor cost again to have it fixed. We agreed to go ahead with the repairs. 795.74023.411 on 8/7/2015. Despite it being a known issue, since we were at the 17 month mark (vs. being within the first year), we were faced with the choice of repairing the refrigerator out of pocket, or recycling it to try another refrigerator. I then called sears back and they basically said too bad because you didn't purchase the extended warranty. Fast forward to January 28, when the parts arrived, the technician installed the new compressor. Now the compresser needs replacing. He said LG has come out with a new linear compressor that should last longer but it is made in China. ft. I did not even have to show my receipt of purchase because the date on the compressor is less than 5 years. Sears will not fix it , they can not get parts from China. I have thrown more food away in the past year, limping this thing along. The linear compressor recently failed and according to my product manual the linear compressor is suppose to have a 10 year warrantee with free replacement. Will not ever buy anything from them again. We were happy with this unit until now! Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. Ice maker went out within 2 years. Height: 66 in Width: 33 in Depth: 32 in. We have had two technicians out, one put freeon in but it seems to run all the time.

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