Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Asking on behalf of my place of business. The wires at my rental property are on the ground. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. The tree and the cable are both on the grass verge next to my property. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I have a downed wire in the middle of the street. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. It has been severed months ago and left hanging. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. A tree in my back yard has two large branches resting on the phone/TV cables. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. For immediate assistance, check out the Xfinity Assistant. 7 years ago. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. How do I get Comcast to come deal with this? For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I called on 7/20/21 to report this issue and no-one has been to fix the wires. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . How do I report down a cable line? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Can you please send us a Modmail message with your first and last name and full address? Verizon Business customers. came out and verified that it isn't live. Then it thanks me for signing in. It's not the power line and I don't think it's the regular cable either because there's no service outage. It's infuriating. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . the chances of Comcast having their act together enough to even . Throughout our history, DISH has always put customers first. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Warn others to stay away. Click to reveal Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. We've had a downed wire touching our building for about two months at this point. How do I know if my home is wired for Comcast? We have made changes to keep employees safe so response and call times may be longer than usual. Comcast does not do tree trimming. @XfinityThomasChow long does it take for someone to reply? Sky News is distributed via an English-language radio news service, and through online channels. Like. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Then, to let us know why you're calling, say Line is down.. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. A: Cable and phone wires dont carry current, so its safe to remove them. Please send us a PM with your first and last name, as well as house numbers to your service address. 70% of power outages are caused by major weather. Thank you for reaching out to our forums community, its great we can connect this way! I hope youre having a great week so far! I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Hope this helps you out. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. STAY AWAY from downed power lines. Asking on behalf of my place of business. There may be a 60 day notice cancellation fee for your service. Privacy Policy. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Who is responsible for cable line from pole to house? That's not what we want to see! God forbid this huge company actually provide a phone number where you could talk to someone. A recent storm brought down a tree which took down one of the above ground cables by my house. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Say "No account." We have all the tools to help with your cable line and make sure it gets taken care of. We're sorry that didn't solve your issue. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. There appears to be no other way to contact comcast/xfinity. Scroll down and select Manage Internet. Our team can assist with getting those downed wires raised. You can also request a call at a time that fits your schedule. For your safety, do not touch or move the downed line. Press Enter to send it. You can email the site owner to let them know you were blocked. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Cookie Notice Type a message to let us know what your issue is. The easement at my back property line has poles with electric and utility lines. For immediate assistance, check out the Xfinity Assistant. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. For more information, please see our Call 800.288.2020 and select Repair. We truly appreciate you taking the time to reach out to let us know about a downed wire. New comments cannot be posted and votes cannot be cast. 115.124.120.233 Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. You can report an issue by going to the Xfinity Status Center. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Contact Customer Service at (800) 391-3000. X | `>`. I hate to hear this has been your experience and would love to investigate this for you! If you smell natural gas or see downed power lines please do NOT use this page. Press question mark to learn the rest of the keyboard shortcuts. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Performance & security by Cloudflare. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. and our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. If you have questions about your services, we're here to answer them. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages The ground around your car may be energized. Our team can help get that line raised. Include the words "Firewall Investigation" in the subject line. I am a bot, and this action was performed automatically. We can assist you with getting a ticket opened to let our amazing local team know. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Write your 17-digit account number on the "For" line of your check or money order. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either.
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