I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . Use Virgin Media phone lines when calling from a different provider. 56 minutes ago. Here to help! If not, they are charged at the same rate as a standard UK landline number. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 1800 941 114. businesssupport@virginmedia.ie. By phone. Select Email folders and choose file saving options in the list. Rocketreach finds email, phone & social media for 450M+ professionals. on We are working on it.' 11:59. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. online chat not working, Re: How do customers contact Virgin Media? Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. 12-07-2022 In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. Mon-Sat 9am-5pm. Sign up for broadband with one free call. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. 29-01-2022 Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Re: Blueyonder email. To find out more about the Community check out our Getting Started guide, on Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. 09-07-2022 To confirm, have you been able to try different web browsers? on In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. The service is available from 8am to 10pm seven days a week. Follow the below steps to save Virgin Media Emails: -. on Remind me when call center opens. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. 06:10. 30-04-2022 If you're looking to access your TV, broadband and phone account including your email, sign in here. 30-04-2022 09:38. 15:15. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Virgin Media UK does not provide this service. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. Necessary to provide basic functions of the website such as page navigation. They cannot wriggle out of it. Thanks for your post and welcome back to the Community. There are also no upstream or downstream signal level issues coming into your home. . Only Virgin Media Ireland provides online forms for contact. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Virgin Media Business Mobile customers. Hi Graham thanks for your reply. Look on the media outlet's website for an email address. If you do ever need anything, please pop back and we'll be delighted to assist further. Click Mark as Helpful Answer or use Kudos to say thanks, on We would love to hear from you! Our email service is a free service we offer to customers with an active broadband service with us. What is it you need to speak with the team regarding? Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. We have been with you for over 18 years and have old @ntlworld email accounts. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. on 15:38. What error are you getting with that forgotten password page when you enter the security information? Please enter your email Forgot your email address email address ? It's easy to find the help you need for your broadband, home phone and mobile account on the go. They can look at options outside of the bundle deal for you. the email account is set up within my main virgin media account. For example, did problems begin when you moved house, or perhaps when you updated your mobile? Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. 08-02-2022 Virgin Media Television; For business; Webmail; Sign-in; . and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. I've been on hold for about 3 hours total now. However, when clicking on such links, it generally redirects you to the contact or support pages. Better broadband and TV for less. Mon-Sat 9am-5pm. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Thank you for your post. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. If the email address to be blocked (i.e. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. Has anyone else been able to contact them via online chat? You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Pro tips & talking points. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on I do have the address I want to block though, on A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. You can call, live message, use the community forums, or use a relay service to get the help you need. 11-09-2022 Hi Molly. References. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. GIVE US A CALL. For mobile enquiries, call 03456000789*. - edited Sales for broadband, TV and phone. I was genuinely wondering why you could not use the form. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. on To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. 3 hours ago. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. You will be contacted by a member of our Complaints Team. 15:38. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. on After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . Thank you for letting us know and I am so sorry you are facing these issues with your connection. Thank you for reaching out to us here, welcome to the community. 25-08-2022 This article has been viewed 98,155 times. It's packed with tips, hints and helpful answers about our products and services. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media email address: enquiries@virginmedia.com. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Contacting Virgin Media. Personally, whenever I make a formal complaint to any organisation I always do it by letter. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. 28-01-2022 I just want a broadband upgrade also. on Virgin has a selection of active social media accounts where customers can get in touch. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"